Return request

[tinkerbellgirl-8]

Help needed please.  I sold a low value (£1) item and the buyer didn't pay despite me sending 2 invoices.  I opened a case against them and they then paid.  I packaged the item extremely well and sent it off.  They have now requested a return stating that the envelope was damaged when received (they have sent 2 photos) and they are refusing to open it.  But the item was wrapped in loads of bubble wrap so I'm fairly sure it will be fine.  I have messaged them asking them to open it and check but they won't answer me.  I think they changed their mind about the item but didn't want a strike against their name so paid for it and are now demanding a refund.  I don't accept returns generally as all my items are low value and returns are inappropriate (lots of makeup).  Surely this isn't fair?  I know it's only £1 (plus p&p of £3.30) but it's the principle, they are going to keep a perfect item as well as get a refund aren't they?  It's not worth it to pay the return postage is it?  I'm really upset!!!  Do I have to give them the refund?

[vijorey]

You are an unregistered business seller selling illegally on eBay, best to give them their money before they make their way to Trading Standards....

[tinkerbellgirl-8]

How on earth am I an unregistered business seller selling illegally?????

[vijorey]

Have a read on gov UK web site.....

[*vyolla*]

Your only options here are to refund without having your item back, or to accept the return and issue a pre-paid returns label, which is going to make this an expensive sale.

Personally, I'd just cut my losses and would apologise and refund. Galling, I know, but whilst most transactions do go ahead without a hitch, there's always one, and at least it's not a top dollar one.

[plpmr]

Adding to this good advice - put them on your blocked list.

[tinkerbellgirl-8]

Vijorey, how on earth am I am unregistered business seller selling illegally???????? Thank you, vyolla and plpmr, for your help, I hear what you are saying but is there no way I can fight this through Ebay? Thank you so much for your help!

[1902elder]

A private seller would not be listing an extensive range of cosmetic products. If you purchase to sell, you are a business seller. As such, you are obliged to accept returns.

[tinkerbellgirl-8]

Not listing an extensive range and not purchasing to sell. Just selling bits from monthly beauty boxes that are the wrong colour for me! I have a full time self employed job elsewhere, this is certainly not for income, just because I can't bear to throw out good stuff that someone else might like. I sell things worth £20 for 99p just to get rid!

[vijorey]

Then you have nothing to worry about, just thought I would mention it as Trading Standard fines are extortionate...

[vijorey]

Just a tip...might be as well to keep all paperwork of what you are doing cos, when TS start prying, they really do start prying! ☹️