Reserve Listing Fees - Billed £144.32! Ebay automatically relisted several items, please help!

[djq413]

Hello

I recently listed and sold a few items on Ebay (novice). 

I have just been billed £144.32 from EBAY UK Limited. The majority of costs are from unsold items listed on Ebay with 'Reserve Price Auction FEE.' The payment has came directly out of my paypal / bank account, and was very unexpected this close to Christmas!

Ebay kept re-listing my unsold items (I even ended listings early to prevent this), see below for breakdown of some of the fees charged;

- Item 1 (re-listed 4 times by Ebay) @ £4.99 each (not sold)

- Item 2 (re-listed 2 times by Ebay) @ £47.95 each (not sold)

- Item 3 @ £15.82 (Sold)

- Item 4 @ £5.20 (Sold)

Can someone please advise who I can speak to at Ebay regarding this? I have sent an email but I have had no response. Obviously I would not have listed such items initially if I was aware of the FEE for this listing. 

Many Thanks

[tsmgmd]

As a member for 7yrs I'm surprised you didn't know about eBay fees.

[pixiesen2012]

the fees for listing are clearly shown on the listing form before you click on the 'list with displayed fees'

ebay won't refund the fees

you used the service so you will have to pay what you owe,

[djq413]

Hi pixiesen

Thank you for your reply. Yes I am more than aware you need to pay for the service, however I will note that the List of Fees is not as clear as you would hope!

All sellers should be made aware of this, and to have ebay automatically select re-listing on items when the auction ends should be removed.

Many Thanks!

[cid:D9355695-882E-4134-9945-7663C254F0CF-L0-001]

Sent from my iPhone

[pixiesen2012]

[thedemon2014]

To see a breakdown of the eBay fee you have been charged:

My eBay>account tab>seller account>invoices

https://www.ebay.co.uk/pages/help/sell/invoice-display.html

Does that explain the fees you have been charged?

You listed some items with a reserve price.

eBay charge 4% of the reserve price even if the item doesn’t sell.

You also listed items with a BIN price which is also payable even if the item does not sell.

Fees for private sellers | eBay

https://www.ebay.co.uk/pages/help/sell/invoice-display.html

To stop eBay relisting items you need to use the Business listing tool, sometimes referred to as the Advance listing tool, not the basic tool.

There are more options there, including opting out of relisting items.

[rusticrye]

There is no point in speaking to Ebay, as their invoices are never wrong.

Reserves, like all listing fees, have to be paid for whether an item sells or not.

Items can only be relisted if you allowed them to be. They will not otherwise relist.

Not sure why the bill has come as a surprise to you, as not only are fees clearly listed and explained in the Seller Centre and in the Help pages, you are told exactly what each listing will cost you before you hit the 'Submit with above fees' button.

Everything you need to know about selling on Ebay, including how to list and how to manage your listings, is in the Seller Centre.

There is no Customer Support by email, so no idea where you got that idea. If you ever need to contact Ebay, which you don't on this occasion, the current options are Live Chat and Request-a-callback, both of which are accessible in Help & Contact, and available during working hours.

@djq413