Refunded buyer after non delivery, item has now arrived .. what now??

[pennyd2962]

Hi

I sent an item to a buyer and got a certiciate of posting.  The buyer told me it hadn't turned up and opened a dispute immediately!  I sent her photocopied evidence of the receipt.  I refunded after another two days, as did not want bad feedback (which she still gave anyway).   The item has since arrived!! How do I go about asking for payment?  I can't seem to be able to issue an invoice.

Thanks for any help.

[red_magpie]

How do I go about asking for payment?

As you have been advised, eBay may remove the feedback if you can show that the item was delivered. I hope that you also uploaded the tracking number after posting, as eBay requires?

As regards asking for payment, that's all you can do - ask the buyer. EBay allows buyers to open an item not received case just one day after the latest estimated delivery date. However, they do nothing to support the seller if the buyer then keeps both the refund and the item when it arrives.Even with proof of delivery.

EBay simply doesn't seem to care about sellers.