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Refunded buyer after non delivery, item has now arrived .. what now??
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12-10-2020 3:27 PM
Hi
I sent an item to a buyer and got a certiciate of posting. The buyer told me it hadn't turned up and opened a dispute immediately! I sent her photocopied evidence of the receipt. I refunded after another two days, as did not want bad feedback (which she still gave anyway). The item has since arrived!! How do I go about asking for payment? I can't seem to be able to issue an invoice.
Thanks for any help.
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12-10-2020
3:35 PM
Always best to send by TRACKED Postage. Royal Mail Small and Medium Parcels have a Free 16 Digit Code on the Proof of Postage. Add that to Dispatch when you Post anything. That protects you against Item Not Received Cases.
All you can do to get your Buyer to Pay again is to send them a PayPal Invoice. Log in and find Send/Request.
If you Contact Ebay they may Remove the Negative Feedback because you have Refunded.
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