Hi all,
Quite a strange and frustrating one. I sold an item for approx £1020, (A laptop) and around 5 days later the buyer opened a case saying the screen was damaged and opened a case "Not described as listed" with eBay.
I had asked the buyer to provide some photos as it was not sent out damaged, (photos in the listing of the screen, and also the packaging when it was sent out - I've never had a damaged item although understand it can happen). This went off over for a few days where eBay was going to refund the buyer, I then put a claim forward to eBay there was no evidence of the item being damaged from the buyer. They then put the case on hold again, and the status was "Hang on, we're still reviewing your case. We'll be in touch soon" so I thought great ok, they're getting the photos or awaiting something from the buyer. Then a few days later they closed the case in his favour and have deducted the money from my PayPal account and the buyer hasn't even sent the item back. Looking into it, if a label isn't provided then the buyer isn't at any obligation to send the item back, but I have dealt with returns before and have had an option to provide a label via Royal Mail on eBay. But with this return as it was put on hold as I disputed it, I was never actually given the option of providing an automatically generated label through eBay. I have the screenshots of the case and can see there is no option whatsoever, and that on the last one it's saying "If you change your mind, you can refund the buyer to close this case" also with "Edit return address" but no option whatsoever to create a return label. I have messaged the buyer several times to confirm his address to get a return label sorted but funnily enough, he is not responding to any messages.
The case is also now stating as the item as "Returned", but there is absolutely nothing to indicate the buyer has returned the item. I would be happy to refund the buyer but only once the item has been returned,
