Quick dispatch on my end but late delivery by Royal Mail included in Standards Shipping Report

[jerusalemgate]

Hello!

I've just been looking through all the data we can now access via Seller Hub and have come across the Standards Shipping Report. It takes into consideration late dispatch (fair enough), where cutomer feedback indicates the item was delivered late (fair enough I suppose, it indicates the customer may not be entirely happy) but what I am not happy is that it is using tracking data to measure late delivery.

My late delivery rate is currently 2.2% and beside that figure is a warning that I could lose my top rated seller status if it goes above 3%. If I am posting items the same working day, ensuring drop off at the Post Office before last collection then why would I potentially be punished for how long it takes Royal Mail to deliver the item? Once the item is posted it is literally out of my hands and I have zero control over what happens next?

I have completed the feedback survey next to the report and the 4th question asked is

'What would help you better manage your shipping performance?'

What am I supposed to say to that if I'm already doing everything I can (secure packaging, clear labelling, quick dispatch etc).

Does anyone have any advice or experience with this?

[gump-online]

Having exactly the same problem, some of my items are on my 3/5 day delivery date yet eBay are refusing to take them from my score where l am now getting close to the 3 mark. l have appealed on all 11 late dates, Ebay are saying that thier algorithm's are correct and they cannot help. I have had more problems in the last 3 months than in the last ten years.

Also in my 90 day order list, on many occaisions the item is recorded as posted yet never ever been recorded as delivered with a tracking number included xo as with damascusgateofjerus… HELP REQUIRED

[john1297576]

A friend has had this problem, so no longer enters tracking, only if needed to cover a Not Received Claim.

It seems typical of ebay to require members to enter tracking when dispatched, but hold it against the seller if tracking is late in being updated which is outside the control of the seller.

If a buyer when leaving feedback marks as late nothing you can do.

Another possibility is to make dispatch time say 3 days but still dispatch within 24 hours, giving some margin for late deliveries.