03-02-2021 9:21 AM
I've recenty started selling, and have just listed a phone. On my postage it says UK, however a gentleman has brought the phone, once I clicked on him to get the address I realised it's USA.
I have looked on the royal mail website, and postage from the UK to USA isn't coming up.
Has anyone done this before? Is it wise to do so?
Do I cancel the person buying and re-list? If so how do I stop someone from USA doing it again? As the postcode only works via postacode and I dont know everypostcode in USA ect..
Thanks
US is now classed as zone 3 on Royal Mail. You can look up the price on here:
https://www.seajays.org.uk/postage/index.cfm?
and send an amended invoice.
But with all the postage problems it might be easier to cancel the transaction. Go to More Actions, right of the item on your sold list > Cancel order > Something wrong with buyer's address. That does not need the buyer's agreement and will not affect your account. If they've paid a refund will be issued automatically.
And put their ID on your blocked bidder list:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin
If you relist use this link to put a general block on buyers in countries you don't ship to, etc.:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
Select options then tick "Apply above settings to active and future listings" at the bottom and then submit.