Permanent restriction?! Really?

[jayred_1]

Hi Everyone, 

So today I logged on to see a message from eBay saying that my seller performance was below standard, and my account had been permanently restricted!

The last time I sold anything was about 12 months ago, and there was an issue with the postage because I was away at the time - which I advised via the resolution centre and another where the buyer said he mysteriously 'didn't receive it'. Apart from that, 258 transactions and a member since 2003 .. 17 years!

I contacted the team via the online chat asking why this had happened .. this is the response : 

looking around eBay there are masses of people with negative feedback, that are still selling ... but I get banned! Sorry folks to have a rant , but I'm so aggrieved about this .. don't know where to go with it.

Jim

[red_magpie]

Forget about feedback. Feedback is subjective, and can be left maliciously or by mistake. Quite rightly, eBay now concentrates on more objective aspects of seller performance. This is the killer sentance in eBay's explanation:

And for your transparency, a metrics that we are normally checking are late shipment, cancellation for being out of stock, and cases closed without seller resolution.

For the above, sellers are penalised by account defects. Only you and eBay know how many defects you may have received, but it only takes a few to be permenently restricted.

In fact, I'm impressed that eBay has responded to your questions so fully. Other sellers have told us that they won't even discuss permnent restrictions.

[papso22]

It has nothing to do with feedback, although poor feedback indicates an underlying issue that will affect it. The eBay rep told you it's the metrics which are mainly cases and which can be found in your seller dashboard. 

There is nowhere you can go with it. You are banned from selling, and so will any be any account they can associate with yours.

[plpmr]

Unfortunately as eBay said selling and buying are different so -

“Apart from that, 258 transactions”

What eBay consider is that you only have 49 feedback as a seller, the other feedback is as a buyer, and of the 49 there are 6 bad feedback and your current rating is 75%.

[john1297576]

As said it is defects that count. Ebay expect no more than 2 per hundred sales. The feedback indicates that you may have a number of defects and by not selling, as the year progressed your % would have got worse.

I think this says it all "where the buyer said he mysteriously 'didn't receive it'."

Things do get lost and if the buyer opens a case for not received, unless you have tracking to prove delivery, then you should have refunded. Instead you must have let ebay refund, no refund of the selling fee, and a defect on your account.

That is just one example of where a defect coud so easily have been avoided.

[pixiesen2012]

your feedback as a buyer is 'perfect' but your feedback as a seller is very poor,

ebay work on percentages and your good to bad ratio is very bad so you have been banned from selling

the people you see with lots of negatives also have lots of positive feedback for selling so their good to bad ratio is better if it gets too bad they will also be banned,