Permanent restriction?! Really?

[jayred_1]

Hi Everyone, 

So today I logged on to see a message from eBay saying that my seller performance was below standard, and my account had been permanently restricted!

The last time I sold anything was about 12 months ago, and there was an issue with the postage because I was away at the time - which I advised via the resolution centre and another where the buyer said he mysteriously 'didn't receive it'. Apart from that, 258 transactions and a member since 2003 .. 17 years!

I contacted the team via the online chat asking why this had happened .. this is the response : 

looking around eBay there are masses of people with negative feedback, that are still selling ... but I get banned! Sorry folks to have a rant , but I'm so aggrieved about this .. don't know where to go with it.

Jim

[john1297576]

As said it is defects that count. Ebay expect no more than 2 per hundred sales. The feedback indicates that you may have a number of defects and by not selling, as the year progressed your % would have got worse.

I think this says it all "where the buyer said he mysteriously 'didn't receive it'."

Things do get lost and if the buyer opens a case for not received, unless you have tracking to prove delivery, then you should have refunded. Instead you must have let ebay refund, no refund of the selling fee, and a defect on your account.

That is just one example of where a defect coud so easily have been avoided.