Permanent restriction?! Really?

[jayred_1]

Hi Everyone, 

So today I logged on to see a message from eBay saying that my seller performance was below standard, and my account had been permanently restricted!

The last time I sold anything was about 12 months ago, and there was an issue with the postage because I was away at the time - which I advised via the resolution centre and another where the buyer said he mysteriously 'didn't receive it'. Apart from that, 258 transactions and a member since 2003 .. 17 years!

I contacted the team via the online chat asking why this had happened .. this is the response : 

looking around eBay there are masses of people with negative feedback, that are still selling ... but I get banned! Sorry folks to have a rant , but I'm so aggrieved about this .. don't know where to go with it.

Jim

[red_magpie]

Forget about feedback. Feedback is subjective, and can be left maliciously or by mistake. Quite rightly, eBay now concentrates on more objective aspects of seller performance. This is the killer sentance in eBay's explanation:

And for your transparency, a metrics that we are normally checking are late shipment, cancellation for being out of stock, and cases closed without seller resolution.

For the above, sellers are penalised by account defects. Only you and eBay know how many defects you may have received, but it only takes a few to be permenently restricted.

In fact, I'm impressed that eBay has responded to your questions so fully. Other sellers have told us that they won't even discuss permnent restrictions.