18-04-2020 6:54 PM
Im a totally new seller. I sold an item and was notified it had sold within minutes. It tells me that it has been paid for but when I click on the item to find the address to send it to, it tells me that its sold and awaiting payment. Does this mean that Ebay/Paypal have not paid me or that the winners payment has not been processed. I know things are a little slower at the moment but it would be 4 + weeks between sale and payment being made. I feel a bit for the buyer if he has paid.
Standard procedure for new, returning/occasional sellers and Payments withouttracking/delivery confirmation may be subject to a 21 day hold as per this policy ... see the options that you can use to release the funds earlier >>
https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155
Check that you have the correct email address for payment in your PayPal account ? ... using a PC/Laptop (Phone Apps often miss full details), always Login directly to your PayPal account to check the transaction status and PP messages ie. Paid/Pending/Held/OK/Safe to send to address given there etc. ... you cannot expect buyers to wait until funds clear.
https://www.ebay.co.uk/help/buying/paying-items/paying-paypal/contacting-paypal?id=4059&st=12&pos=3&...