Payment not reaching me until a few weeks after sale.

[aiwa4753]

Im a totally new seller. I sold an item and was notified it had sold within minutes. It tells me that it has been paid for but when I click on the item to find the address to send it to, it tells me that its sold and awaiting payment. Does this mean that Ebay/Paypal have not paid me or that the winners payment has not been processed. I know things are a little slower at the moment but it would be 4 + weeks between sale and payment being made. I feel a bit for the buyer if he has paid.

[pixiesen2012]

New and returning sellers are subject to a hold on the payments but the payment goes directly to your paypal account and shows as held/pending.

https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more

Log into your paypal account.

You may have to claim the payment

or confirm your email address.

If the payment isn't showing in paypal and the email address that was used for ebay is different to the one you use for paypal you will need to add the ebay email address to your 'profile' in paypal.

if you have left it longer than 30 days the money will have been returned to the buyers and you will need to contact them and ask them to repay.

Never post the item until you see the payment in your paypal account.