My buyer reported that she had not received her item . It has since arrived how do I stop the case

[jaslab5]

How do I stop the case brought by my buyer when her parcel has now arrived . 

[john1297576]

Buyer has to close through the Resolution Centre at the foot of the page.

If you haven't loaded tracking on ebay then if the buyer escalates, a refund will be made.

Having tracking is pointless, if not used properly. It is to prevent this sort of situation happening.

[*knight-rider*]

if you sent it tracked, simply upload the number into the case, if you did`nt send it tracked and the buyer leaves the case open, they will get refunded, because the system is automatic.

[95ardenfield]

Upload the tracking details into the case to protect yourself