My buyer reported that she had not received her item . It has since arrived how do I stop the case

[jaslab5]

How do I stop the case brought by my buyer when her parcel has now arrived . 

[*knight-rider*]

if you sent it tracked, simply upload the number into the case, if you did`nt send it tracked and the buyer leaves the case open, they will get refunded, because the system is automatic.