Item sold on Friday 3rd april Posted on Monday 6th April You refunded Buyer on 12th WHY

[bejsac]

I sold item on 3rd April Late in Day  My Post is collected MONDA, Wednesday and Friday Mornings.

The Post was collected from my Home on Monday 6th  On Thursday Customer reported item not received I emailed Customer that only 3 days had passed and He should receive in next few days   Non receipt filled by you   On Sunday 12th  YOU refunded from MY Paypal account The Full Purchase price    Why when you had written to me that I had to respond by 20th April   The money has been taken from my Paypal Account.   I do expect for you to give reason for refund and repay this amount to my account.   There is no reason why the item will not be received by the Buyer.   This must be a mistake by Ebay and I will expect refund without any delay.

Please also have somebody speak to me about my account being compromised   This is 5th time in past 6 weeks.   And each time you remove some of my listings.  When they are relisted they appear as per original listing and does not alter any price increase or numbers in stock.  This means that I have to check each Multi Listing to alter everyone in listing as I have over 4,500 items listed you will appreciate tha t all I am doing is checking my stock and do not have time for anything else.   If this continues, I will seroiusly have to consider selling on another Auction site or on Amazon.   Why do youi need to remove my Listings ?   My Customers do not like it when I tell them why I am unable to supply items that were sold months ago.  I do tell them Its Ebays Fault ! 

I am not very Happy with EBAY at this time.   Bill Lankester MBE  Sidmouth Collectors Centre

[john1297576]

As arkwebus says, I would have thought that by now you knew that as soon as a case is opened, the money is FROZEN, so it ceases to be accessable in your Paypal Balance, but not refunded to the buyer until either made by you or buyer has to escalate.

By being frozen it means that it is availabe for refund when and if required.

As far as your account being compromised, if t has happened that many times I think you should be trying to work out how it is happening, and where the leak is.