Im trying to open an unpaid item case. But the system says I have to wait until the 21st June?

[natalia.webb]

Hi, I have a purchased item that has not been paid for. I have contacted the buyer twice and yet to receive payment. I wish to open an unpaid case item, but when I go through the steps online, it states a case will not be opened until the 21st June? I want to re list the item this week. Where do I stand?

Thank you

N

[fargvs]

You have the Unpaid Item Assistant activated ... turn it off here and you can then manually open cases after 48 hours from sale end ... close case on day 5 onward if still unpaid and then you can relist >

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137