Im trying to open an unpaid item case. But the system says I have to wait until the 21st June?

[natalia.webb]

Hi, I have a purchased item that has not been paid for. I have contacted the buyer twice and yet to receive payment. I wish to open an unpaid case item, but when I go through the steps online, it states a case will not be opened until the 21st June? I want to re list the item this week. Where do I stand?

Thank you

N

[tressygirl · Accepted solution]

OP, the other  two posters   have answered you correctly !

Go to your site preferences to adjust / amend the unpaid assistant option,   switched on  to off..

[vijorey · Accepted solution]

And just to add, you must NOT relist until you have closed down the case....after opening the buyer has 4 days in which to pay, if you relist before and the buyer pays you could land up with 2 buyers and only one item.