I posted an item I sold on Ebay. Royal Mail have posted it to the wrong address.

[kj77o77]

Hi 

I recently sold an item on Ebay, sale all went through smoothly. I used Ebay's postage label through Royal Mail 1st class. Correct address, postcode etc on lable I printed and attached to the parcel.

It arrived late or should I say it was delivered to the wrong address by Royal Mail even though the name and address were clearly printed on the Ebay postage label.

I have done everything absolutley correct with regards to postage and I even sent a copy of the Royal Mail postage receipt as proof of postage to the buyer.

The buyer has checked other houses in his avenue to see if they have recieved a parcel by accident. No one has owned up to recieiving his parcel. It says on the Ebay tracking that it has been delivered. I have all the proof I need to show I have done everything correct.

The buyer has had to put in an Ebay request for refund and under the 'item not recieved'. Which means that even though I have been paid for the item I sold into my bank future payments are on hold until this is sorted.

The buyer stated that its not my fault (which I appreciate). Both myself and the buyer are in good communication throughout this.

I am getting nowhere with Royal Mail and I'm concerned that I am going to loose out financially and also loose the item I sold.

I have tried to make a claim with RY but when I try to complete their claim form it slams me with "your item has to be missiing for 10 days before a claim can be made'.

Can anybody help with my issue.  

Thanks

Karl

[john1297576]

Buyer will need to take this up with his local delivery office. They are the ones who marked as delivered they know which Postman was on the round and in my opinion it is up to them to justify as "delivered".

Any claim for Not Received you will automatically win, so long as you added the tracking before the case was opened. Buyer may however be able to claim on RM if he can prove that it was wrongly delvered, but it will I suspect be difficult.

[kj77o77]

Hi John1297576

Thanks for your advice. I have done everything needed when posting the item, I even messaged the buyer with the tracking number for his peace of mind. It's RM that have messed this up. I appreciate everyones advice.

I have all the Ebay proof as saying it's delivered with their tracking details even RM say it's been delivered.

Thanks

Karl