No, never.
You've provided no useful information of any kind, so read on to see if anything I say is of help:
The way to get funds released if they've been on a 21-day security hold (applied to all new and infrequent sellers, to protect both parties) is with tracking proving delivery (which will get it released sooner) or with no case opened by the buyer within those 21 days if there is no tracking proving delivery.
If the buyer opened a case for some reason, the payment would have been put on hold even if no 21-day hold had previously been in place. The only ways to get a payment released under these circumstances are by refunding the buyer in full through the opened case, or by the buyer closing the case as resolved in order to release the funds back to the seller, or by providing tracking proving delivery to the address supplied at checkout.
So I have no idea what you mean by 'release documents', or how they could in any way be useful. Ebay's and PayPal's systems are fully automated, so you have to use the tools they supply, and use them as instructed.
@c.ste89
