I have sold an item on 17th December 2020 and can't get my money from PayPal because ebay are blocki

[c.ste89]

I sod a item on ebay on the 17 th of December and have had all the release documents from the buyer who has contacted them to release the funds from PayPal but for some reason they are refusing payment it looks like I shall have to contact the police, has anyone else had a similar problem. 

[redwick1]

The police are not going to deal with a problem like yours.

As a new or infrequent seller your money would be on the 21 days hold but should have been released by now

Have you phoned paypal and asked them to release it.

Have you phoned ebay?.

[pixiesen2012]

what release documents?

New and returning sellers are subject to a hold on the payments but the payment goes directly to your paypal account and shows as held/pending.

https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

the money goes to the email address that auto filled the payment field when you created the listing,

if you use a different email address for paypal you have to change it when creating the listing

click on 'sell similar' to see what email address is in the payment field

then if it is an email account you can still use, log into your paypal account and add it to your profile,

you will need to confirm the email address and the money will appear

if it is an address you can no longer access you need to apologise to the buyers and ask them to cancel the payment through their paypal account

then you can send them an invoice from your paypal account

[rusticrye]

No, never. 

You've provided no useful information of any kind, so read on to see if anything I say is of help:

The way to get funds released if they've been on a 21-day security hold (applied to all new and infrequent sellers, to protect both parties) is with tracking proving delivery (which will get it released sooner) or with no case opened by the buyer within those 21 days if there is no tracking proving delivery.

If the buyer opened a case for some reason, the payment would have been put on hold even if no 21-day hold had previously been in place.  The only ways to get a payment released under these circumstances are by refunding the buyer in full through the opened case, or by the buyer closing the case as resolved in order to release the funds back to the seller, or by providing tracking proving delivery to the address supplied at checkout. 

So I have no idea what you mean by 'release documents', or how they could in any way be useful.  Ebay's and PayPal's systems are fully automated, so you have to use the tools they supply, and use them as instructed.

@c.ste89 

[c.ste89]

I was not allowed to enter more details, I was informed by ebay the funds were available, PayPal said eBay was hold up payment, plus everytime I try to contact either they block me, the person who purchased the item gave order number plus two other pieces of information, I tried to buy something with my PayPal account and this was blocked,

Sent from my Huawei tablet

[pixiesen2012]

is the payment showing in your paypal account as held? if there is no sign of it in your paypal account see my reply to your question