I have received negative feedback buyer has refused to open a case

[lesleyb32]

I sold an item, checked it over before posting. It had no defects. Buyer had already sent several messages asking for lowest price, I thought I had blocked him but obviously not.

• It arrived this morning buyer said it has paint on it, he is not happy , I have asked him to open a case, he has refused.
• several messages later, he has asked for my address and said he will return in next month.
• i have replied to every message sorry but you need to open a case.
• he has threatened negative feedback several times and has now left it.
• Ebay are refusing to remove it

not sure where I can go from here.

He has also told me several times he has the exact same jacket but in much better condition than the 1 I sent. 

Any advise?

UPDATE  

I have just spoken to ebay, explained about the feedback extortion and the guy I spoke to wants to leave it to see if he opens a case, he said if he does the feedback could be evidence of his intent as at the moment he hasnt really said what he wants.

I have to phone back in 3 weeks, the return it next month bit confused him as well
I think I am just unlucky!

Buyer is blocked but is still able to message me as I received another message last night asking me to block him so he doesnt accidently buy any more of my ****
Thank you for all your help

[red_magpie]

We can't see who this buyer was, but has he left similar bad feedback for other sellers?

If so, then coupled with his threats of negative feedback you could put a stronger case to eBay that he's using feedback extortion to demand discounts.

[Anonymous]

Agree with Red Magpie post, the threat of leaving negative feedback is against eBay policy and should be reported to eBay as such. With regards to the purchased item you have informed the buyer to start a return on this item if they are not satisfied and he refused to do so. If the return is started after the return policy in place, Usually 30 days from delivery or estimated delivery depending on whether you are a business seller or private, You can close the return and no further action will be taken by eBay. Do not agree to anything outside of eBay policy, that's why we have an eBay policy to protect buyers and sellers alike. Buyers cannot just make there own rules up. If you feel threatened by any messages from other eBay members always report to eBay.