I have received negative feedback buyer has refused to open a case

[lesleyb32]

I sold an item, checked it over before posting. It had no defects. Buyer had already sent several messages asking for lowest price, I thought I had blocked him but obviously not.

• It arrived this morning buyer said it has paint on it, he is not happy , I have asked him to open a case, he has refused.
• several messages later, he has asked for my address and said he will return in next month.
• i have replied to every message sorry but you need to open a case.
• he has threatened negative feedback several times and has now left it.
• Ebay are refusing to remove it

not sure where I can go from here.

He has also told me several times he has the exact same jacket but in much better condition than the 1 I sent. 

Any advise?

UPDATE  

I have just spoken to ebay, explained about the feedback extortion and the guy I spoke to wants to leave it to see if he opens a case, he said if he does the feedback could be evidence of his intent as at the moment he hasnt really said what he wants.

I have to phone back in 3 weeks, the return it next month bit confused him as well
I think I am just unlucky!

Buyer is blocked but is still able to message me as I received another message last night asking me to block him so he doesnt accidently buy any more of my ****
Thank you for all your help

[john1297576]

"he has threatened negative feedback several times and has now left it."

That is called Feedback Extortion and is not allowed. Point this out when you contact CSand ask them to read messages.

As already said CS reps. barely seem to understand the most basic rules and no doubt it is far easier to say "No" than actually do the job they are paid to do.

If the buyer returns without opening a case within ebay's allowed time they have no way to enforce a refund. Your buyer has no doubt got away with it in the past by making threats so that they get a Freebie.