I have 2 cust that I shipped aug 2. Due to the post office bs they were lost in limbo. how do I re

I have 2 customers that were involved in the lost shipments at the usps.   I issued them refunds waiting as long as I could.   They both want to keep the merchandise.  How do I re invoice?

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If the Items have now been Delivered send them a PayPal Invoice from Send/Request.