I don't use eBay much, is it always this useless?

[lord.tinz]

First time I have sold anything on ebay in maybe 10 years.

The first item I have sold and the buyer sent payment to my PayPal on 14th April, PayPal tell me eBay have put a hold on it. I can't find any way of caontacting eBay about this? the help pages go around and around, it won't let me open a ticket in the reslutioon center because it says payment has been made, and the 'contact ebay' link from the resolutin center goes back to the useless help home page.

Half the pages look like they have come straing from the 1990's while others look more modern?

the navigation is appauling, trying to find help is just a joke.

Is eBay always this **bleep**?

[tressygirl]

You may think eBay is a joke ands useless,  but it is Paypal that have a 21 day hold on monies from sales,  if a seller has not used thier account for as long as you have .

After 10 years and sudden activity,  it raises red flags to both Companies,  many dormant accounts are hijacked,  so they need to know you are srtill the account holder.  It's for  your protection as much as for the buyer.

They need to know the item will be posted out,  if not,  they have the money to refund the buyer.

Tracking proving delivery,  good feedback received,  will realese the money within 4 to 7 days.  

[lord.tinz]

Thank for the reply.

Do eBay staff ever monitor these forums?

On my PayPal account (which I used very regularly) the payment has the 'On Hold' comment "eBay has requested that the money from your sales be put on hold"

I get that if I don't use the eBay account they want to do some extra checks, but that fact that it is sending money to a PayPal account that is used probably a few times a week should be enough? I use my PayPal account to accept business payments (it's a business account) so I get payments from new contacts often, and they rarely get put on hold?

Also, I added the tracking information so and eBay listing shows the package as delivered, the buyer is a known buyer, so I don't see where the 'security' issue is?
I also get that eBay make money from eschewing and the longer they hold onto a payment, the more interest they can get from it, but you have to admit that's petty poor.

But for the help service - does anyone have any contact information? the call back is offline during covid (because the help team cant call from home??) the're is apparently no email form or any way to raise an issue apart from the resolution centre that refuses to open the ticket. It took me at least 10 minutes to find the information on eBay that they payment was going to be put on hold, it said for 5 days, but each time I find my way back there, it's still saying 'for 5 days', it's been saying that since the 14th April?

I don't really expect an answer or a solution to my issue here. but as eBay are putting up as many walls as possible to my contact them about it, this was my only option.

Regrettably I have another sale on eBay to wade through now.

[tressygirl]

Nothing to call eBay about, and they do not answer emails. Phone lines are down becasue of the Covid crisis, reduced staff levels.

As I explained above, if you receive good feedback, and tracking has shown delivery, then money will be released between 4 - 7 days After the item's last estimated date for delivery. If not , then call Paypal, they are very helpful there in Paypal Towers.

One more thing to check, click on the item sold, click on sell similar scroll down the listing to the emial addres listed there make sure it is 100% correct, down to the last dot, that too, can hold up a payment if incorrectly registered.

[61stephenuk]

If your payment is showing as "ebay hold" you will have to contact ebay for it to be released,Paypal cannot release the payment without ebay sayso.

[pixiesen2012]

New and returning sellers are subject to a hold on the payments but the payment goes directly to your paypal account and shows as held/pending.

https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more

Log into your paypal account.

You may have to claim the payment

or confirm your email address.

If the payment isn't showing in paypal and the email address that was used for ebay is different to the one you use for paypal you will need to add the ebay email address to your 'profile' in paypal.

Never post the item until you see the payment in your paypal account.

if you used tracking the funds will be released about three days after the tracking shows as delivered, if you didn't use tracking and the buyer leaves feedback it will be released about 4 days after the estimated delivery date,

if you didn't use tracking and the buyer doesn't leave feedback, you will have to wait 21 days.

[lord.tinz]

"if you used tracking the funds will be released about three days after the tracking shows as delivered"

The tracking shows it was delivered on 21st

[pixiesen2012]

you need to contact paypal then and get them to release the payment

[lord.tinz]

On my PayPal account (which I used very regularly) the payment has the 'On Hold' comment "eBay has requested that the money from your sales be put on hold"

On the PayPal online chat help they said to contact eBay.

I get the feeling in never going to see this money am I?

[fargvs]

Policy extract on 21 day eBay/PayPal payment hold ... see the methods/options that you can use to release the funds earlier >>
Standard for new, returning/occasional sellers > https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155

'However, sometimes eBay or PayPal need to put a hold on your funds until your transaction is complete. ...

if you're a new seller who hasn't established a selling record yet, we might put payments from your buyers on hold. Generally, the funds will be available either:

• 21 days after the buyer pays, or
• 6 days after the estimated delivery date (if no was tracking provided but the item was marked as dispatched), or 
• 1 day after confirmed delivery
• If no tracking is used, we'll check for positive feedback after 3 days (to allow sufficient time for the item to be delivered). If positive feedback has been received, you'll receive the funds within 24 hours. Note: This check is only carried out if no tracking is uploaded. Best practice is to upload tracking so you can receive the funds 1 day after confirmed delivery'

[lord.tinz]

Thanks for the reply.

On the item listing, there is a message I've not seen before, it says "The postcode the item was delivered to doesn’t match the buyer’s postcode. We’ll need to hold your payment until we can confirm the buyer received the item. Your payment will be available on 05 May, 2020, but you’ll get it sooner if we can confirm delivery before then."

Looking on the eBay tracking it says the item was delivered and the postcode is the same as the buyers postcode, if I got to the DHL tracker, there's even a photo of the parcel at the address.

I followed the link to contact eBay about this, and guess what, it takes me back the the same pointless help homepage.

Any ideas on how to correct this misinformation in eBay?

[john1297576]

If your account had been hacked and used to sell non existant vehicles, usually about 1700 are listed, you would not be too pleased when you got an invoice for the listing fees of about £20,000.

That is why both ebay and paypal like to make sure that the account is still working properly. It is for your protection as well as the gullible buyers who pay large sums of money on the promise that the "car" they have bought, sight unseen, will be delivered to them and if they don't like it, it will be collected and their money refunded. They actually believe this rubbish.

[lord.tinz]

I appreciate your point of view, but if my eBay account yet been breached and used to sell a hack car for example, how is holding the money in escrow going to help?

The buyer has paid, eBay have the money but don't release it to PayPal. I haven't been charged sellers fees yet, presumably until the money is released?

The PayPal account is an establish, trusted one, PayPal 'know me' and know I'm a valid user.

The purchase is protected under the eBay protection guarantee i presume (though I've never read it)

If I were a n imposter, I'd have to get the money out of a trusted PayPal account. If I had using access to both PayPal and eBay I could just take money direct from PayPal without needed to fake a sale.

I just don't see the security this offers past 3 days of sale?

Again, I appreciate you're not employees at eBay, or even representing them. I'm just frustrated that I can't get any help from eBay.

This is a company who I'm meant to be helping promote in its high Street revival campaign, how I can promote a service as poor add this?

[vijorey]

I think you will find you have been charged fees, go to your account to see them there ( not payable yet though)