I don't use eBay much, is it always this useless?

[lord.tinz]

First time I have sold anything on ebay in maybe 10 years.

The first item I have sold and the buyer sent payment to my PayPal on 14th April, PayPal tell me eBay have put a hold on it. I can't find any way of caontacting eBay about this? the help pages go around and around, it won't let me open a ticket in the reslutioon center because it says payment has been made, and the 'contact ebay' link from the resolutin center goes back to the useless help home page.

Half the pages look like they have come straing from the 1990's while others look more modern?

the navigation is appauling, trying to find help is just a joke.

Is eBay always this **bleep**?

[fargvs]

Policy extract on 21 day eBay/PayPal payment hold ... see the methods/options that you can use to release the funds earlier >>
Standard for new, returning/occasional sellers > https://www.ebay.co.uk/help/default/default/payment-holds-sold-items?id=4155

'However, sometimes eBay or PayPal need to put a hold on your funds until your transaction is complete. ...

if you're a new seller who hasn't established a selling record yet, we might put payments from your buyers on hold. Generally, the funds will be available either:

• 21 days after the buyer pays, or
• 6 days after the estimated delivery date (if no was tracking provided but the item was marked as dispatched), or 
• 1 day after confirmed delivery
• If no tracking is used, we'll check for positive feedback after 3 days (to allow sufficient time for the item to be delivered). If positive feedback has been received, you'll receive the funds within 24 hours. Note: This check is only carried out if no tracking is uploaded. Best practice is to upload tracking so you can receive the funds 1 day after confirmed delivery'

[lord.tinz]

Thanks for the reply.

On the item listing, there is a message I've not seen before, it says "The postcode the item was delivered to doesn’t match the buyer’s postcode. We’ll need to hold your payment until we can confirm the buyer received the item. Your payment will be available on 05 May, 2020, but you’ll get it sooner if we can confirm delivery before then."

Looking on the eBay tracking it says the item was delivered and the postcode is the same as the buyers postcode, if I got to the DHL tracker, there's even a photo of the parcel at the address.

I followed the link to contact eBay about this, and guess what, it takes me back the the same pointless help homepage.

Any ideas on how to correct this misinformation in eBay?