How to send a PARTIAL refund to a buyer?

[faktotumtoo]

Hi. Having resolved an issue with a buyer (as recommended), I have agreed to give them a partial refund. Neither of us has referred the matter to Ebay, although all the correspondence is there to see. Therefore there is no item in the Returns Dashboard. So how do I send my buyer a PARTIAL refund? Thanks.

[nowthatisclever]

If your buyer paid by Paypal, you can locate the transaction from there, request a refund and there will be an option to set the amount of the refund.  If you are on managed payments then refer to your managed payments dashboard I'm pretty sure there is a similar option there also.