22-10-2020 4:06 PM
Hi. Having resolved an issue with a buyer (as recommended), I have agreed to give them a partial refund. Neither of us has referred the matter to Ebay, although all the correspondence is there to see. Therefore there is no item in the Returns Dashboard. So how do I send my buyer a PARTIAL refund? Thanks.
Log into PayPal and find the Payment. Expand and select Refund. Carefully change the Full amount to the amount you wish to Refund. Then SEND.