How to cancel a accepted offer due to buyer error

[uktra-a1zsfn]

I had an item up for auction and accepted an offer from a buyer

The buyer later realised they put in a offer with a figure that was incorrect

Can you advise how I can cancel this transaction as the offer was higher than what the buyer wanted to pay . I can then relist the item 

but not pay commission on money I have not received

Assitance is appreciated

Kind Regards

Tracy

[rusticrye]

Just to add that everything you need to know about selling on Ebay, including how to cancel a transaction, is in the Seller Centre (link at foot of any page). You also have the Help pages with their integral search to refer to (links at top and foot of any page). 🙂

@uktra-a1zsfn 

[plpmr]

have a read -

https://community.ebay.co.uk/t5/Announcements/Buyer-requested-cancellations/ba-p/6676564