From July 18th 2020, we’re making a change so that if a buyer asks you to cancel an order, they’ll need to send you a cancellation request.
Once you receive their request, you’ll have 3 business days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 2 business days to refund them. If you haven’t refunded them within 2 business days, they can file a claim through eBay Money Back Guarantee.
When you refund a buyer after accepting their request to cancel a transaction, we’ll automatically relist your item for you. If you don’t want your item to be relisted, simply uncheck the ‘Relist item after the cancellation’ box when issuing the refund.
Your performance ratings are not affected when you accept the buyer requested cancellations.
Learn more.
Thank you for selling with eBay.
Regards,
Your eBay Team
