Hi All,
Just looking for some advice, I have had 2 negative feedback reviews within the last 10 days, which has totally knocked me back as I have maintained 100% for my now 2 years of selling.
The 1st was a seller who claimed the item smelled, despite the listing being stated as they have been in storage and i had previously sold 4 other of the same item in the same condition with no negaitve feedback, when contacted I asked the seller why they didn't contact me first to resolve before leaving feedback and requested if I was to provide a full refund (despite them throwing the item in the bin) without the need to return if they would accept a revision request. All i got back was "how could you not smell it" response and ignoring the revision so far.
The 2nd is a new user to eBay, who bought a single item from me, but left feedback saying the listing was misleading and in the job lot section, i checked and the listing clearly stated 1 item and wasn't in the job lot section. So far no response from them either, nor any messaging before feedback. - my request through the seller panel for a removal was denied even though it wasnt more than 1 item and not in the job lot section, so my hope is that the buyer will make contact and I can work it out.
Both of these items were £12 each including P&P and to be honest, I have offered a full refund on one and will no doubt offer on the second just to maintain my 100%.
What should I do? Any issues before I have been contacted first (only once, which was an Xbox game valued at £5 that kept freezing) and have been able to resolve.
I feel let down by the system in a way, for someone like me who has just over 600 feedback score, 1 negative piece of feedback knocked me down to 98.9% and the 2nd down to 97.5% its a big blow.. perhaps I am overthinking this...
Thanks
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