Ebay gave me the wrong address to send an item

[doheid]

Ebay sent me an email on the sale of an item which had the wrong address for the buyer.  I later discivered that the "Click link" had the correct address.  I had to refund the item.

I phoned and their representative told me there had been a fault on their system and if I took a screen shot of the email he would initiate compensation.  I have heard nothing - and have now been charged a sellers fee for an item that was lost because ebay gave me the wrong address.  Talk about rubbing salt in the wound!

I have asked for call back since and received none.

Anyone else met this problem and had a satisfactory outcome?

[john1297576]

As said if only you read what paypal tells you, there is only one correct address and that is on the paypal payment.

I always check it, as at the same time it confirms that the money is in my Paypal Account.

Frequently I find that the ebay address is completely different, as if you look at your ACCOUNT > Addresses, there are 5 on Ebay for different reasons, and the address for posting to can be completely different.

By sending to the wrong address you have found that it can prove expensive.

[rusticrye]

No idea why an agent would have told you that. If there had ever been such a devastating system fault, the forums would be bursting with threads about it, and they aren't.

The address on Ebay's order confirmation is the buyer's Ebay-registered address, not the delivery address, and therefore not necessarily where the buyer wants it to go. The address you must ship to is the one provided by PayPal on their payment confirmation email.  That is the delivery address. Unless you ship to that address, you lose all seller protection. 

If you did ship to the address provided by PayPal, then that is the one the buyer supplied at checkout. Buyers are wholly responsible for ensuring they supply the correct address, so you should not have refunded. When tracking proves delivery to that address, an INR case opened against you would close in your favour.

I've never heard of 'click link'. Where did you see this...?

How and when did you refund the buyer...? If you'd refunded through a case opened by the buyer, or had cancelled the Ebay transaction ('problem with buyer's address'), the selling fee would have been auto-credited back to your Ebay account.

@doheid 

[doheid]

The email said
Item sold ...
Delivery details
Post to:

I sent the email to my daughter and asked her to post it to the address shown as I was on holiday.

When the buyer emailed asking where it was, I checked and discovered that the "Print an ebay postage label" link took me to a totally different - and correct - address.

And no auto credit - I refunded the item before the seller raised a case so that may be the issue. I saw what the problem was before a case was raised.

The agent was clearly a rookie - couldn't tell me how to email them or how to send him the email I had received. However he did go away and check and said there had been a problem with emails about some items and that he would resolve it for me.

I have had absolutely no subsequent contact from ebay about this which is disappointing.

[pixiesen2012]

there isn't a 'fault' in the system

you should never send to the first address given

you have to send to the address provided with the payment as buyers can change the delivery address when they pay.