Ebay gave me the wrong address to send an item

[doheid]

Ebay sent me an email on the sale of an item which had the wrong address for the buyer.  I later discivered that the "Click link" had the correct address.  I had to refund the item.

I phoned and their representative told me there had been a fault on their system and if I took a screen shot of the email he would initiate compensation.  I have heard nothing - and have now been charged a sellers fee for an item that was lost because ebay gave me the wrong address.  Talk about rubbing salt in the wound!

I have asked for call back since and received none.

Anyone else met this problem and had a satisfactory outcome?

[pixiesen2012]

there isn't a 'fault' in the system

you should never send to the first address given

you have to send to the address provided with the payment as buyers can change the delivery address when they pay.