22-08-2020 11:41 AM
Buyer in Belfast negotiated a price of £279.00 including postage for a collectable, and paid immediately, but within 10 minutes he had submitted a cancellation because he had changed his mind. Fair enough. The cash is in my Paypal account, the refund is now bizarrely in US dollars (he paid in sterling and lives in the UK). Because Paypal are keeping the £8.79 fee, the refund is now an e-cheque which won't clear until 2 Sept. He is going mad. I am so confused! Why do I have to pay a fee when he has purchased and cancelled on a whim?
Simple. Paypal no longer refund any part of their fee, this has been in force for some months, it is up to sellers to keep up with changes.
What you are saying about US$ I do not understand, refund goes back to the buyer in the same currency as it was paid. Where are you seeing US $ /
You should also be aware of this - https://community.ebay.co.uk/t5/Announcements/Buyer-requested-cancellations/ba-p/6676564