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Buyer says item hasn't arrived, but the tracking says otherwise. What do I do?
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21-02-2021 3:28 PM
Buyer says item hasn't arrived, but the tracking says otherwise. What do I do? Do I have to refund the amount? According to the Royal Mail website I have to wait 10 working days before I can report the item missing via their online form - I have all the necessary details (proof of postage etc) - so I don't know if Royal Mail will compensate me for the loss at the moment. The buyer is putting a lot of pressure on me to refund immediately.
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21-02-2021
3:39 PM
The buyer wil not win a "not received" case with ebay as long as you entered the tracking number into My eBay/hub, or you used ebay postage in which case it would be entered automatically. Ask the buyer to ask their neighbours because someone will have it.
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