Buyer requested refund for item which didn't arrive. I refunded, item arrived, have request repaymen

[elbee510815]

I sold an item, the buyer requested refund as item had not arrived after alotted time, (not surprising with Royal Mail having problems).

I refunded buyer. I contacted buyer to asked whether the item had been received before I put a claim in to Royal Mail, the buyer replied saying the item had arrived. I again contacted the buyer asking them to repay and giving them my paypal details. I have not heard anything back from the buyer, what can I do. I am now out of pocket for the price of the item and postage and as the item has been received by the buyer I cannot make a claim to Royal Mail.

Any help would be appreciated.

[john1297576 · Accepted solution]

I hope the buyer opened a not received case and you refunded through the case, otherwise you still pay the selling fee and have a defect as well.

You do not give any dates but depending on how the buyer funded theoriginal payment, it is possible that he has not even received the refund yet, so would be reluctant to pay again.

Refunds go back to source, so a Debit Card takes 7 days to return to Bank account, a Credit Card takes 30 days.