Buyer requested refund for item which didn't arrive. I refunded, item arrived, have request repaymen

[elbee510815]

I sold an item, the buyer requested refund as item had not arrived after alotted time, (not surprising with Royal Mail having problems).

I refunded buyer. I contacted buyer to asked whether the item had been received before I put a claim in to Royal Mail, the buyer replied saying the item had arrived. I again contacted the buyer asking them to repay and giving them my paypal details. I have not heard anything back from the buyer, what can I do. I am now out of pocket for the price of the item and postage and as the item has been received by the buyer I cannot make a claim to Royal Mail.

Any help would be appreciated.

[plpmr]

try sending them a money request from your PayPal account.

[elbee510815]

Thank you for your input @ pipmr, have not been unable to do this.
Does eBay refund a seller when a buyer has now received an item for which they have been refunded for non delivery. Delivered late due to Royal Mail being over run with parcels and have many staff self isolating due to Covid 19.

[plpmr]

unfortunately eBay would not make a refund, they will say it's between you and the buyer.

If the value is high enough you could speak to CAB.