Buyer left negative feedback on a positive feed back, preventing me easily reporting it

[muscipula_timber]

Hello All, 

I sold an item to a buyer. The buyer first claimed it didn't arrive. I proved it did by supplying the proof of delivery tracking link. They then claimed it had arrived 'dented' and they had thrown it in the bin and asked for a refund. They then added a story that the intended recipient of the item had a terminal medical condition..

I believe the buyer to be malicious and fradulent. I reponded to them saying that they'd need to either send photographic proof of the damage, or return the item to me. I've sold 20+ of the same item with no issues (brass power/light switches, very sturdy and difficult to  damage).

The postage I used included damage compensation, so if I had photographic proof, or the item returned, I could have just reclaimed the cost from Royal Mail....

They've left the following "positive" feedback for me "Was bent waste of money". 

I struggled to find the appropriate "contact ebay" link to report this, as there's no report for someone leaving bad reviewing via positive feedback..

I reported it under "Falsely claimed the item wasn't as described" though haven't heard back yet (it's been 3 days). 

"

We're reviewing your report

Hi *****,

Thanks for letting us know about a buyer who may have been violating our policies. Here's a summary of your report."

Have I done the right thing? Is there a better way to report such issues?

Kind regards, 

Dave

[john1297576]

Waste of time reporting, just another of the many things they will do nothing about.

Good thing is it is a POSITIVE saying that the buyer had a Positive Experience, and who looks at feedback once it gets off the page.

You can leave a follow up, saying that buyer never showed any evidence or made a claim for not as described.  However wait for 30 days so that buyer is out of time for opening a case.

ADD to blocked bidders list.