Buyer left negative feedback on a positive feed back, preventing me easily reporting it

[muscipula_timber]

Hello All, 

I sold an item to a buyer. The buyer first claimed it didn't arrive. I proved it did by supplying the proof of delivery tracking link. They then claimed it had arrived 'dented' and they had thrown it in the bin and asked for a refund. They then added a story that the intended recipient of the item had a terminal medical condition..

I believe the buyer to be malicious and fradulent. I reponded to them saying that they'd need to either send photographic proof of the damage, or return the item to me. I've sold 20+ of the same item with no issues (brass power/light switches, very sturdy and difficult to  damage).

The postage I used included damage compensation, so if I had photographic proof, or the item returned, I could have just reclaimed the cost from Royal Mail....

They've left the following "positive" feedback for me "Was bent waste of money". 

I struggled to find the appropriate "contact ebay" link to report this, as there's no report for someone leaving bad reviewing via positive feedback..

I reported it under "Falsely claimed the item wasn't as described" though haven't heard back yet (it's been 3 days). 

"

We're reviewing your report

Hi *****,

Thanks for letting us know about a buyer who may have been violating our policies. Here's a summary of your report."

Have I done the right thing? Is there a better way to report such issues?

Kind regards, 

Dave

[m25jet]

Try contacting eBay Customer Services about the matter and use the option to request a call back.  It would be best to do this in the morning after 8:00am so as to improve your chances of getting a call from an eBay representative who speaks English as his/her first language, thus eliminating the problem of having to try to explain the matter whilst at the same time dealing with a language barrier, which would only serve to complicate matters further.  Make sure that you have the item listing number to hand before you get the phone call from the eBay representative, as if you have this available and can give it to the eBay representative straightaway then it should help the eBay representative to ascertain sooner which item you are calling about.

Once you receive a call from an eBay representative and have provided him/her with the item listing number that the false positive comment applies to and he/she has indicated that he/she knows which item you are talking about, explain what has happened.  Ask eBay to remove the feeback comment, pointing out that given the fact that eBay are so keen to penalise sellers for leaving buyers a negative comment in the guise of a positive feedback, then why does it appear that they are allowing buyers to get away with doing the same thing?  If you are fortunate enough to get through to somebody who sees the matter from your own point of view then it should be possible to get the false positive comment removed, although your feedback score will drop by one point as a result.  However, so long as you continue to gain more positive feedbacks and don't get any other negatives then you should be able to make up the missing feedback point pretty quickly.

[john1297576]

Waste of time reporting, just another of the many things they will do nothing about.

Good thing is it is a POSITIVE saying that the buyer had a Positive Experience, and who looks at feedback once it gets off the page.

You can leave a follow up, saying that buyer never showed any evidence or made a claim for not as described.  However wait for 30 days so that buyer is out of time for opening a case.

ADD to blocked bidders list.