Buyer from Cyprus buys a UK collection only item

[burtseller]

Hi, I was hoping someone could help me please. I put a collection only - cash on collection item on eBay last week and the auction was won by a user registered in Cyprus. I’m in the UK. I’ve contacted the buyer to ask if they are in a position to collect the item or if they have bid by mistake not realising it is a UK collection item. I’ve had no reply. It’s been 48 hours.

what procedure should I follow please to avoid paying any fees and getting the item relisted. Many thanks in advance for any help given.

[**peaseblossom**]

You can cancel.    On My eBay go to More Actions, far right of the item on your sold list > Cancel order > Something wrong with buyer's address.  Or if you're on seller hub go to Orders find the transaction you want to cancel, and from Actions, select cancel order.

Put their ID on your blocked bidder list - here:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

And you can use this link to put a general block on buyers in locations you don't post to:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

Select options then tick "Apply above settings to active and future listings" at the bottom.

[burtseller]

Thanks for such a detailed response. I’ve followed the above. The item hadn’t been paid for but I’ve got a message saying a refund is being approved. There is nothing to refund though. Is this ok? Thanks again for your help.

[**peaseblossom**]

If they haven't paid no refund will be issued.

[burtseller]

I see that makes sense thank you. So it says the buyer has ten days to accept the cancellation. What happens if they don’t accept it?

[**peaseblossom**]

If you used the reason "Something wrong with buyer's address" that should not need buyer agreement.

[burtseller]

Yes I did use that option as the reason. It says it is waiting for the user to confirm the refund, but of course they haven’t paid.

[**peaseblossom**]

Wait to see what it says in the morning. It's possible they initiated payment. If not get onto live chat and ask them to check it for you. They're at the bottom of this: https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[burtseller]

Will do. Thanks so much for your help peaseblossom. Very much appreciated.

[burtseller]

Thanks again. I contacted someone on Live chat and they said I will need to wait ten days as it was a direct cancellation not an unpaid request. So I guess I'll have to wait 10 days before I can relist it. Thanks again for your help. I'll see what happens next.

[burtseller]

Thanks again. The ten days have expired and I have been refunded. I have relisted the item. Thanks again to everyone that offered help.