29-07-2020 2:43 PM
A buyer has with ebays permission, returned a pair of calvin jeans saying that they were too big.
I advertised them as per the label size waist 36. Surely this cant be right that someone can return something and cost the seller money when they just dont like the jeans. I put plenty of photos on.
Any help would be appreciated
Mark
Buyer obviously opened a Not As Described case, you did not provide a return label, so buyer escalated to ebay who I assume provided a label at your expense and on return refunded again at your expense. You get a Defect and no refund of the selling fee.
It does sound as though the buyer abused the Returns system, but ebay always goes for the buyer, and you have found this out the hard way.
In the feedback page there is a "Report the Buyer", but it will not get your money back.
Once a case has been opened however much you feel you are being taken for a ride, it pays to deal with it yourself as it works out cheaper than having ebay get involved.