Issue with sale - funds on hold.

[in.car16]

Hi I sold a product but there was an issue with the label when printed so I had to post the product myself via Royal Mail first class without using the pre-paid label.

the buyer has received the item and left good feedback but the funds are still on hold pending delivery. Is there anyway I can notify eBay the product has been delivered ? 

it says funds are on hold and won’t be released until delivery is confirmed. If anymore information is needed please just ask ! T

[tressygirl]

It's tracking which needs to show delivery of the item to release the payout sooner,  that is,  2 days after the delivery date.

Not sure if eBay Customer still do this, but contact them,  do so tomorrow morning preferably at 8 a.m. when there's more chance of Dublin answering, ask if they could change that tracking for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

As said,  I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

If this was a Simple Delivery item, then inform your buyer the postage they paid wasn't used so they will see a refund for this,  but it can take around 30 days to process.

@in.car16 

[sml192]

If for some reason you are not able to update the tracking then you should automatically receive payment 14 days after date of order.