Improving Visibility of Buyer Messages in Declined Offers.

[johns-auction]

I've noticed that when reviewing offers I've sent to buyers, there are instances where a declined offer will indicate that a potential buyer has declined but left a message. Unfortunately, these do not trigger a notification for the seller, they lack a reply option on the offer page, and are not forwarded to the seller's inbox. This often results in sellers being unaware of the buyer's message or lacking a direct means to respond, even if they discover the message on the offers page.

When sellers do not respond to potential buyers who made an effort to leave a message when declining an offer, this could convey rudeness. Moreover, it eliminates the opportunity for sellers to engage in further communication with potential buyers, potentially leading to a sale.

Would it be possible for eBay to consider updating their system to ensure that messages left when offers are declined are directly sent to the sellers' inbox? This change would enable sellers to be promptly informed of a potential buyer's message, and give them the option to reply, enhancing communication and potentially increasing sales opportunities.

[dave@ebay · Accepted solution]

Hi @johns-auction 

Thanks for the feedback. 

I didn't realise there wasn't a notification when you receive a response with a message. Ill definitely send this to the site team to be reviewed as an improvement for future updates.

It can take quite a while for site changes to get through the process so unfortunately it could be later in the year again there is any updates on this but I will come back to you once I have something. 

Thanks,

Dave