item delivered but tracking showing 'In Transit'

[bungl-39]

hi, 

so sent expensive item 4 days ago, seller has left feedback indicating item received but RM tracking shows as 'in transit' still

obviously worried as payment not released ....and cannot contact ebay direct

any help please

RM is bad with stuff recently

[**peaseblossom**]

If the tracking doesn't update the money will be held for 14 days but you will get it.

[tressygirl · Accepted solution]

Just to add to the correct answer given,  Royal Mail's  tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.  Now,  they used to do this,  not sure if they still can,  but worth asking.

If they cannot,  it's  a minimum wait of 14 days for the release of the payout.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@bungl-39 

[bungl-39]

thanks so much for the info 

[a45heaven]

@**peaseblossom** 

What incentive is there for ebay to make THEIR system operate correctly including other  bodies connected to it -(RM)- seek legal advice maybe ? -  the platforms name is already trashed, how much lower can they go?

[brownbookbear]

Use this link to claim back postage as item has been delivered and tracking not updated.

https://help.royalmail.com/personal/s/article/Royal-Mail-Claims-Centre-process-and-options

The process is slow but it does work.