indecisive buyer cancelling and repurchasing

[fashionista27]

Did any of you come across a buyer who got interested in your items, sent you offers then cancelled the purchases on the next day and decided to repurchase the same items?

I checked his feedback and another seller faced the same situation with him - cancellation after 24 hours.

My concern is he will change his mind as soon as the items arrive and I will have several cases open to force return based on some "flaws".

My intuition tells me to cancel and even block.

[gjalp]

Yes. I then blocked. 

[style_wise]

Wow! I'm happy to say I haven't had that one. As @jckl1957  said recently: 'If you don't want to deal with this person - they don't sound like a great buyer - don't respond to them, just add them to your blocked list.' It is easy to follow intuition and immediately block Buyers. (If the situation improves, you can always remove them from your Blocked List.) Personally I would have blocked them at the first Cancellation.

That said, eBay really does not like cancellations, they don't have a process for dealing with fear of a bad experience - or even the fear of a repeat of a bad experience with a Buyer! And they will ding your account for each one. Plus the Buyer can leave Feedback, even when you cancel the sale.

You have great items, with solid prices, and you may want to protect them rather than send them out to someone whom you don't trust. It may take a little while for the right Buyer, but I am sure you will. Sometimes the ding or feedback seems minor compared to the time and anxiety spent trying to repair a bad situation.

[dancewithadingo]

Good Morning fashionista

What you should have done,and for future reference,is to block him after he cancelled.  Additionally your last paragraph infers that he has re-bought numerous items from you, the second time around.  Again it would pay you to put a limit on the number of items that anyone can buy or bid on  in a certain period.  You can do this through your settings.

It's up to you to decide if you want to cancel these latest purchases and risk the consequences.

Good luck.

[eastern-lights]

My policy is to immediately block anyone that cancels a purchase, unless they message me with a good reason for cancelling. "I changed my mind" is not a good reason.

[*vyolla*]

Problem you have here is that if you cancel the orders then your buyer is in a position to leave a negative feedback for each item. 

Are the items high value? If they're not, I would send them out (and block them from making any more purchases). 

[dch2112011]

I can't see that the buyer has done anything wrong - there could be many reasons even an error however if you are worried why not communicate with the buyer - a simple message along the lines of :

Hi, thankyou for purchasing from me today it is really appreciated, I did notice that you ordered the same items yesterday but cancelled them, this is not a problem but I thought that I would just check that they were not ordered again in error, perhaps you would let me know before we dispatch to avoid you incurring the cost of return should they not be wanted,

By the way you get no hit on your metrics if buyer cancelled is the  reason 

[fashionista27]

I had them cancelled once and the reason put -" buyer asked to cancel" which is true. They did not leave any feedback. I don't allow buyers to leave a negative feedback out of revenge. It is reported to ebay. If a buyer asked to cancel and there is proof there is no way their negative feedback would be allowed by ebay. It would not make sense to leave something when you changed your mind yourself and I didn't send anything by post as per buyer's wishes.

[fashionista27]

that buyer kept being indecisive - I want this, I want that and then - No, I don't want those, cancelling orders, then considering different items, another seller having a similar issue - too many red flags

[fashionista27]

I like people buying multiple items, never had issues until now

[fashionista27]

you are right! thank you! I had some very stressful sales in the past and because of the value the risk goes up. I have to trust my instinct because, sadly, when problems happen ebay will take the side of the buyer.

[fashionista27]

No consequences that I can see, only potential loss of sales. I will live with it.

[fatbobfan]

As @dch2112011 just send a polite meassage, make sure they really want the items, explain you really cant afford the returns and ask them to be courteous to you.

Show some CS and polite comms and hopefully you will reep the reward of hopefully a good sale

Some people are just indecisive, just ask them certain of their purchase and to respect you as a seller

Get the other posters decisions as well, guessing it all down to the monetary value of the sale

[*vyolla*]

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@fashionista27 wrote:

I had them cancelled once and the reason put -" buyer asked to cancel" which is true. They did not leave any feedback. I don't allow buyers to leave a negative feedback out of revenge. It is reported to ebay. If a buyer asked to cancel and there is proof there is no way their negative feedback would be allowed by ebay. It would not make sense to leave something when you changed your mind yourself and I didn't send anything by post as per buyer's wishes.

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If it's you who now cancels the current new orders because you don't wish to deal with this buyer, then I'm just pointing out that the buyer is in a position to leave a negative feedback for each order, which eBay will not remove.

[fashionista27]

I asked them a few times (politely) if they wanted to cancel, they kept saying yes, and then after the cancellation wanted to buy the same items, then changed their mind again and did not want some items. I had a long conversation with them over two days. You can be indecisive once and for a reason, not several times. I can't risk it as a seller. 

[fashionista27]

reason - buyer asked to cancel so how is it me to blame, if they leave something I will worry then

[*vyolla*]

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@fashionista27 wrote:

reason - buyer asked to cancel so how is it me to blame, if they leave something I will worry then

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Have they asked to cancel the new orders?

[fashionista27]

they formally ordered once, we only had a discussion about their potential second attempt

[fashionista27]

yes, they did, I mentioned it here. There is proof of them cancelling so no risk to me with any feedback that can't be removed

[fashionista27]

there were no new orders, just offers sent