17-09-2025 8:44 PM
Since the imposition of US tariffs Sellers are now required to include the email address of the Buyer within the Customs Declaration/ Address label on every package. As the Carrier or Postal Service is responsible for collecting the duty, they must contact the Buyer to collect the customs duty. The email address provided by eBay- only seen on the eBay invoice, is presently the only email contact available as eBay prohibits actual members email addresses. The eBay 'proxy' email address is not copyable from the invoice and because these email addresses are very lengthy -34 or 35 characters it is a nightmare transferring them to the shipping label manually. Anybody aware of a solution to this??
17-09-2025 9:00 PM
Orders > find the item and View Order Details > dropdown menu under buyer's name Show Contact Info
You will need both the email address and telephone number from here for most couriers.
18-09-2025 5:38 AM
18-09-2025 1:23 PM
I'm not seeing Show Contact Info - I presume I'm being an eject but don't suppose you could include a screenshot?
18-09-2025 3:38 PM
Click on View Orders details on any order:
https://www.ebay.co.uk/sh/ord/?filter=status:ALL_ORDERS
To the right you'll see:
Click on the Show contact info text link and you'll see their number and, possibly, an email addy that looks something like 008511033bc74dc46566@members.ebay.com
19-09-2025 1:06 AM
Ah...no idea how I missed that! Thanks!