email addresses for packages being sent to the United States

Since the imposition of US tariffs Sellers are now required to include the email address of the Buyer within the Customs Declaration/ Address label on every package. As the Carrier or Postal Service is responsible for collecting the duty, they must contact the Buyer to collect the customs duty.  The email address provided by eBay- only seen on the eBay invoice, is presently the only email contact available as eBay prohibits actual members email addresses.  The eBay 'proxy' email address is not copyable from the invoice and because these email addresses are very lengthy -34 or 35 characters it is a nightmare transferring them to the shipping label manually. Anybody aware of a solution to this??

Message 1 of 6
See Most Recent
5 REPLIES 5

email addresses for packages being sent to the United States

Orders > find the item and View Order Details > dropdown menu under buyer's name Show Contact Info

You will need both the email address and telephone number from here for most couriers.

Message 2 of 6
See Most Recent

email addresses for packages being sent to the United States

Thank you for that, much appreciated.
Message 3 of 6
See Most Recent

email addresses for packages being sent to the United States

I'm not seeing Show Contact Info - I presume I'm being an eject but don't suppose you could include a screenshot?

Message 4 of 6
See Most Recent

email addresses for packages being sent to the United States

Click on View Orders details on any order:

 

https://www.ebay.co.uk/sh/ord/?filter=status:ALL_ORDERS

 

To the right you'll see:

 

Screenshot 2025-09-18 at 15.34.45.png

 

Click on the Show contact info text link and you'll see their number and, possibly, an email addy that looks something like 008511033bc74dc46566@members.ebay.com

Message 5 of 6
See Most Recent

email addresses for packages being sent to the United States

Ah...no idea how I missed that! Thanks!

Message 6 of 6
See Most Recent