eBay threatening extra fees

[theflippingclub]

EBay have threatened me with additional selling fees due to INAD being very high, this is simply down to disrespectful eBay buyers lying for free returns. How do I combat this without offering free returns as I’m not a charity 

[gjalp]

You need to accept returns as a business, there is no getting out of it even for buyer remorse. Buyers will often say there is something wrong in order to get free returns. I accept and pay for all returns regardless however I factor this in with a small increase on the item price. It makes life easier and less stressful if you just accept the return and issue a label. Returns are part and parcel of selling as a business, although I do have buyer pays shown for change of mind - I’d prefer it but its usually easier just to get the item back. If you make it clear you accept returns, there will be less INAD cases and when you do get INAD cases, deal with the immediately. You can’t charge a fee for returns either.

You should also be a little more professional in your follow up comments on the negative feedback. Negative feedback won’t put all buyers off but the follow up comments from the seller would. The buyer won’t care where else you sell, successfully or not. They are buying on ebay so will only care about their transaction on ebay. It’s also not actually ideal to keep mentioning these other platforms as ebay doesn’t like it as it could be seen as directing buyers elsewhere.

if you are going to sell an item on more than one platform you need to be on the ball when something sells. Some of your feedback mentions you cancelling the sale and I can only assume its because you have already sold it elsewhere. As soon as you sell an item, you need to be checking its not still live on any of the platforms you sell on. 

Once your account falls from top rated seller level, ebay will apply sanctions in the form of higher fees/selling restrictions/funds held etc. ebay have sent you a warning that you need to up your game.

[jckl1957]

Two suggestions.

Maybe describe items as 'pre-owned - good' rather than 'excellent'.

To me, excellent suggests flawless so a buyer could 'fairly' request an INAD return for a loose button or a hanging thread.

Ebay say I should expect:

Pre-owned - Excellent

This item has been previously worn; however, it is in excellent condition. Any signs of wear should be shown and described in the seller’s listing.

 

And, stop using AI for your description.

[kyanyama]

Other posters have given you good advice.

From checking your feedback as a seller you can help yourself by improving your selling standards which won't be difficult but ARE time consuming.  Taking more time with your original listing will save time and money (and your reputation) and if you need to relist all the work has already been done.

Seems some of your neuts / negs could have been avoided.  Cancelling a sale after purchase is a big no-no.  I almost have a panic attack if I can't find something I've sold!  Sure to result in an unhappy buyer and either a neut if you are lucky, or neg.  Also one feedback mentioned body aroma - you need to ensure the items you sell / send to someone else are in the condition you would like to receive them - i.e. clean and fresh.  And please don't photograph items on your floor - nobody wants to buy an item that has been on a floor.  Use a clean sheet or blanket as a backdrop.  And cropping your photos (I know it takes time!!) will show the actual item not a lot of door or floor.

AI descriptions are useless.  You need to describe accurately your own item - not what the item is used for or bumph that is irrelevant by a robot which hasn't a scoobie.

Your Item Specifics are a bit 'cluttered' with a lot of useless N/A.  Just leave it blank if you have no info - makes it more concise and only relevant details are shown.  I don't always put in chest size / arm length, etc. as I show the garment with a tape measure across it - chest, length of body, arm length, etc.  Visual measurements are easier for a buyer.  Buy 2 cheap tape measures - one for length and one for width.

Remember the adage - 'A stitch in time saves nine'.  Am sure it will help you but you need to put in the effort.  I have no returns on my items.  But I describe my item 'warts & all' with close up photos of any flaws.  A potential buyer needs to have all the facts and only you know them.

Good luck and hopefully with a bit more time and effort you will get only happy buyers in the future.

And remember every day is a school day.