eBAY GUILTY OF NOT LISTENING, LACK OF COMMUNICATION AND GREED

[crn303]

Total lack of communication from eBay higher up personnel, especially as 15th April (demolition on eBay) draws close.

Probably leaving those in customer services to fob us off with vague and unhelpful replies.

There is a total lack of clarity especially with letter size items (postcards, stamps etc) and large letter size items (DVDs, smaller collectables etc).  Can they be exempt from printed labels and sent with Royal Mail stamps ?

I note also there is a lack of frustration with those sending parcels, whether using EVRI or Royal Mail. 
Incorrect weight labels presenting despatch problems and why are eBay overcharging on postage ?

BPF, is eBay serious.  What was wrong with Sellers Fees in the past ?

Efficient companies would have become aware of problems they have caused. Gone on to solve them and WANTED TO MAINTAIN THE SATISFACTION OF THEIR CLIENT BASE.

Several postings have mentioned there appears to be a greed element on the part of eBay .. It does make you wonder !!!

[papso22]

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@lucy_farmer wrote:

'But its not free to sell when the seller has to provide the packaging i.e. a record mailer (LP)....'

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Absolutely.

But ebay and V inted can *advertise* themselves as 'free to sell' because *they* are not asking the seller for any money....

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Neither is ebay for basic listings.  The stuff being flung about where posters say they pay the BPF is just their interpretation and not based on facts.

[vinylscot]

None of that makes any reference to whether eBay will include both letters AND large letters in their 100g/£10 SD exclusion.

THAT is what we need clarified, and is what eBay simply will not clarify, despite being asked repeatedly to do so.

[cbclassicbuyer]

What is  'smart send'? 

[theelench]

But after years of ebay telling them that the way to sell quicker (or at all) is to "Lower your price by £x" and the constant encouragement to send offers to watchers or, at the very least, add Best Offer to their listings it would take either a totally in-experienced or dense private seller NOT to recognise that they are being expected to absorb the BPF and accept less for their item.  Regardless of whether or not they reduced their prices when ebay made it "Free" to Sell.

More smoke and mirrors.  More for ebay.  Less for private sellers, again.