02-12-2024 3:59 PM - edited 02-12-2024 4:03 PM
Hi I've just received this message contacted ebay and is being sent to everyone
That's me I'm done no more ebay for me bye bye
We are making changes to the way we process payments on eBay. Going forward, we’ll make your funds available for payout within 48 hours after we’ve confirmed delivery of the item. Until then, you’ll see a “hold” on your funds. This process helps keep our marketplace safe.
09-01-2025 3:12 PM
@sheffieldsvintage wrote:We aren't covered by Evri for compensation if a buyer selects them to post out a breakable!
That's a great point and provokes this thought, if ebay are as they claim to be vetting categories / listings to include in simple delivery and the item and or category is for items not eligible for compensation for non delivery or damage, unless they are going to offer compensation themselves and waive the right to claim to Evri for such items then surely these listings cannot give Evri as a delivery choice in fact there would be no customer choice as it stands today which again begs the question as to whether such items could be offered with simple delivery as it will probably be simple delivery in it's total form or not at all.
You may have spotted the get out of jail card !
09-01-2025 3:24 PM
Re : 'Posting 'breakables'
Agreed ; I think it's got to be 'Simple Delivery in it's total form or not at all'.
Otherwise the complications would be ridiculous.
Or would ebay start to mandate *how* things are packaged, and exactly *what* in ..... unless ebay send the relevant packaging materials to the seller, which is of course, not going to happen.
(on the only few two occasions I have tried for postage compensation for breakages, both carriers have refused on account of 'inadequate packaging' . We'll they flippin' well weren't inadequate, one parcel had tyre marks on it! what did they need; Nuclear Transportation Flasks?)
09-01-2025 3:34 PM - edited 09-01-2025 3:35 PM
@sheffieldsvintage wrote:We aren't covered by Evri for compensation if a buyer selects them to post out a breakable!
That's a great point and provokes this thought, if ebay are as they claim to be vetting categories / listings to include in simple delivery and the item and or category is for items not eligible for compensation for non delivery or damage, unless they are going to offer compensation themselves and waive the right to claim to Evri for such items then surely these listings cannot give Evri as a delivery choice in fact there would be no customer choice as it stands today which again begs the question as to whether such items could be offered with simple delivery as it will probably be simple delivery in it's total form or not at all.
You may have spotted the get out of jail card !
No courier will cover fragile items such as glass or pottery, china etc... ( it is in their terms and conditions)
It is always at the risk of the seller and the correct packaging.
This is one of the reasons I will not use " simple delivery" ..
I have always packaged with great care ( my feedback proves this) and my items are mainly glass or pottery etc, 17years and many-years back I sold a complete tea-set to a buyer in America ( before Global shipping) and it arrived intact as expected! Since GS I only sell to the UK. But if they take away the way I can post, then I will not sell at all.
eBay cannot promise something which the postal carriers do not cover , unless they are going to take the " risk" and define that in their new policies... I cannot see that happening.
Edit... spelling.
09-01-2025 4:04 PM
Like my previous reply to this same point. Royal mail thankfully DO compensate for broken vases etc!
09-01-2025 4:09 PM
Royal Mail once compensated me for a broken vase. They accepted that my packaging was adequate, I suppose. The buyer messaged me blaming RM for poor handling and left positive feedback - this wasn't known to RM, of course, but providing pictures of the package along with a detailed description of how I packed it probably helped.
09-01-2025 4:13 PM
I do not think I have seen a reply from you covering this point..
Royal Mail do not cover broken/damaged glass or pottery as told to me every time by the Post office staff who always states this when posting fragile items even if posted using Special Delivery.
Where in their terms and conditions does it say that they cover glass and fragile items? This would be interesting if you have it please or just copy and paste your previous response as I can't find it if you dont mind.
Compensation would only be paid if it was proven damage was caused by them ie a van running over it, or a machine crushing it etc, as they cannot prove how it was posted ie packaging materials.
That is my understanding and has been for 17yrs of posting fragile items such as glass etc from the post master.
09-01-2025 4:15 PM
Well two of us have had compo for broken vases so I stick with they do! Perhaps they felt sorry for us at the time haha
09-01-2025 4:24 PM
'No courier will cover fragile items such as glass or pottery, china etc... ( it is in their terms and conditions) '
Well, true. They don't for *us*, the hoi polloi.
But I'll bet ebay have negotiated one hell of an amazing deal with RM/Evri /whoever for the amount of business that'll be going their way.
I reckon the delivery companies will bend over backwards in order to get the ebay contracts, possibly including damage compensation for breakables.
Or ebay would not be able to include anything breakable in it's Simple delivery system, which would be inpossible because anything can get damaged if given sufficent 'enthusiasm...'😈
Or perhaps ebay have done the sums and worked out that the Simple Delivery will make them more in buyer-paid postage (i.e. charging what they like...) , than they'd lose in breakable's compensation?
09-01-2025 4:26 PM
No - it will apply to ALL private sellers from February 4th. It doesn't keep buyers 'safer' (as they could always get a refund for non-arrival of purchases) but stays in the Ebay bank longer making Ebay a huge profit in interest. In all other online shops, payment is made before goods are despatched (even supermarkets who only take payment on the day of delivery won't release your shopping until you've paid).
09-01-2025 4:34 PM
'In all other online shops, payment is made before goods are despatched'
Payment is indeed made by the buyer before despatch, but the online store may not have received the payment, depending on the arrangement it has with the payment processors, Paypal, credit card companies, banks etc.
There will be instances where the store despatches before it has received cleared funds from the merchant acquirer.
09-01-2025 4:43 PM
That may be true, but the payment I make leaves my bank account before I receive the goods (even if the item is despatched before payment is fully processed). Ebay currently pays in around 48 hours after payment clears and there are no excuses or genuine reasons for it not to continue doing this (so why pretend this has anything to do with buyer protection?) - it's purely about more profit for them. Sadly some private sellers will not be able to afford to pay postage before receiving payment.
09-01-2025 5:00 PM
That may be true, but the payment I make leaves my bank account before I receive the goods (even if the item is despatched before payment is fully processed). Ebay currently pays in around 48 hours after payment clears and there are no excuses or genuine reasons for it not to continue doing this (so why pretend this has anything to do with buyer protection?) - it's purely about more profit for them. Sadly some private sellers will not be able to afford to pay postage before receiving payment.
I agree with you, however held " pending" funds can be accessed but to only pay for postage via ebay labels and for refunds...
Therefore why hold them in the first place?
It is just to garner interest and penalise private sellers AND to inform potential buyers that " we are holding private sellers funds" because
a) We do not trust private sellers to post out the item?
b) We are managing private sellers funds as we do to believe they can manage their own earnings?
c) We want private sellers to use their funds to purchase on eBay?
d) We are using private sellers funds to expedite any potential claim you may have within 14 days, to ensure you receive any refunds/partial refunds without it falling completely on eBay?
e) We are gaining interest on private sellers funds to cover their " free to sell?"
I am sure others can come up with more?
09-01-2025 5:05 PM
f) All of the above
09-01-2025 5:14 PM - edited 09-01-2025 5:16 PM
@vintique*violet wrote:
No courier will cover fragile items such as glass or pottery, china etc... ( it is in their terms and conditions)
It is always at the risk of the seller and the correct packaging.
This is one of the reasons I will not use " simple delivery" ..
I have always packaged with great care ( my feedback proves this) and my items are mainly glass or pottery etc, 17years and many-years back I sold a complete tea-set to a buyer in America ( before Global shipping) and it arrived intact as expected! Since GS I only sell to the UK. But if they take away the way I can post, then I will not sell at all.
eBay cannot promise something which the postal carriers do not cover , unless they are going to take the " risk" and define that in their new policies... I cannot see that happening.
According to the Terms & Conditions for Simple Delivery eBay is liable for all loss or damage in transit provided the items are deemed by eBay to be eligible for the service and they are packaged by the seller in accordance with the carrier's terms.
https://pages.ebay.co.uk/shipping/delivery/seller-terms/
12. Liability for Loss or Damage and Compensation.
You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier.
5. Eligibility.
a) Item Eligibility.
Not all listings on eBay.co.uk are eligible for the Services. eBay will determine which items are eligible for the Services. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for the Services, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions.
8. Seller Responsibilities.
Upon eBay’s notification that your buyer has paid for an item, you must promptly drop off the item at a carrier drop off point or arrange collection of the item within your stated handling time. You must ensure you package your item in accordance with the guidance provided to you following the sale of your item, as well as in compliance with the guidance provided here and as per the relevant Carrier Terms. You must package all items in accordance with correct weight and dimension limits for the Simple Delivery label provided to you. If you fail to correctly package or securely attach the delivery label to your package, eBay and its third party carriers will have no liability to you, and your item may be subject to delays. eBay’s third party carriers may at their discretion, and in any manner they prefer, destroy or refuse to accept non-compliant items into their network. You must post all items contained in a single order in one package. You must only use the Simple Delivery label provided to you once per package.
09-01-2025 6:04 PM
@kateco1596 wrote:f) All of the above
G) to stop fake private sellers buying more stock.
09-01-2025 8:41 PM
Nicely laid out - it looks like there is momentum to items that do not conform to a carrier's insurance being excluded from simple delivery.
The finished product isn't here yet !
09-01-2025 9:25 PM
Yes, I have had compensation for a broken vase although it was a couple of years ago now. I did have to put in an appeal but I wouldn't have bothered if I had seen anything saying they would not compensate for broken fragile items so either they have changed the rules (seems unlikely) or they just took pity on me as you say. Or maybe the person authorizing the payment didn't know the rules themselves. Anyway, I have not sold any breakables since, just not worth the hassle, mostly I just sell my old books.
09-01-2025 9:33 PM
'.....items that do not conform to a carrier's insurance being excluded from simple delivery.....'
Wow. The Evri 'exclusions from insurance' list is hysterically long.... so perhaps there will also be a very long 'exclusions from Simple Delivery list' on ebay?
But, as you say, we just have to wait and see....
09-01-2025 10:19 PM
Totally nothing to do with this post but you have just made my day for the best listing title ever !
'Old Pinhole Chart Opthalmic Thingy'
09-01-2025 10:39 PM
mmmm..yeah. That was one of the bits from my husband's late cousin's optician stuff (have I mentioned husband never throws anything away?🙄😂) and I really had no idea what to call it!