29-04-2025 2:15 AM
The fact they take several days to ship items I have bought from them. Me, when I sell something I drop it off at the post office the same day a buyer pays if there is time or I pay to have it collected by the postie the next morning. Why do some sellers on eBay take 2 or 3 days?
Even more annoying is the seller is on holiday and hasn't told eBay.
Do sellers not realise they can go to the Royal Mail's website and pay for postage and even have the postie turn up with the shipping label or that they can take the parcel to the post office with a QR code and the post office can print out the shipping label for you?
Why take so long? Especially private sellers where you don't get your money until 2 days after delivery?
01-05-2025 6:20 AM
It seems I have touched some raw nerves here.
Maybes, this is just me but when someone pays me for something I don't hang about. Taking a week or more to post something feels wrong to me.
01-05-2025 6:53 AM
You seem surprised by the responses.
However, your opening post does say 'Why do some sellers on eBay take 2 or 3 days [to post]?'
Now you say 'taking a week or more to post seems wrong ...'.
If you had put that in your opening post, my guess would be that most private sellers would say , 'Yes, that is unreasonable' because it is.
01-05-2025 7:49 AM
Very rare for anyone to take a week to post even if they have it set at that. I have 10 days dispatch but send every 24-48hrs. Like it or not people race the postie to open none received cases. I had an order Thurs evening and sent Fri 2nd class, Sunday evening they sent a message demanding to know why it was not with them and they would be opening a claim if not there in the next 2 days. I just cat and pasted back the est delivery time they had been given. Tracking shows it arrived the next day (Monday). If you're in a rush then check delivery dates before ordering or send a message to seller asking if they can get it out sooner. Maybe you have the time to send daily. PO on the way to the pub?
01-05-2025 8:16 AM
"Let's face it we've all become a bit spoilt in recent years since online ordering & t'internet became a huge thing...I remember going back 30 years when you used to have to order videos/cassettes from Britannia music's catalogue by sending off a cheque,waiting for the cheque to clear etc etc...sometimes you'd be waiting 4 or 5 weeks for something to get delivered...crazy when you think about it now."
Indeed! So why *shouldn't* we all expect to receive the parcel before it's been posted, as ebay now tells us private sellers are able to do - it's the logical progression!
01-05-2025 8:20 AM
Totally agree 100% with your comments.
01-05-2025 8:38 AM - edited 01-05-2025 8:46 AM
@jckl1957 wrote:However, your opening post does say 'Why do some sellers on eBay take 2 or 3 days [to post]?'
Now you say 'taking a week or more to post seems wrong ...'.
If you had put that in your opening post, my guess would be that most private sellers would say , 'Yes, that is unreasonable' because it is.
Yeah that was an attempt to change the goalposts of the debate.
Private sellers sometimes get busy as this is not their job and they can have other limitations in their lives they so sometimes so takes an extra day or two (especially when the order is placed just before midnight so are already on day 2 upon becoming aware of it).
There's no hitting a raw nerve it's just a fact of how life is for people so barely worth debating except to inform people that might not understand that as their life is so empty they never get busy. It's different for a business which should be planning/paying for people to be regularly available to respond to an anticipated rate of order flow. Private sellers don't get paid a wage and are not selling a service they only recover the residual value of the item (often at a loss) so have to fit things in where they can.
That's completely different to having to wait a week for dispatch which I think everyone would agree is unreasonable unless the seller is unexpectedly very ill or had an active holiday notification.
01-05-2025 9:25 AM
why not? That is why there is a facility for doing just that!
01-05-2025 9:28 AM
just because it 'feels wrong to you' does not make it wrong to others. It all depends on what the seller has stated as the despatch time. I personally always had a two day despatch and kept to it (the one time i was a day late i sent it 1st class and e mailed the buyer to let them know). Other people have longer, it is up to the buyer if they are willing to wait. As a buyer i never even bother looking unless i need something within a couple of weeks.
01-05-2025 9:33 AM
i bought something from Ama on yesterday and they said delivery would be saturday (i chose free postage of course!!!), i was happy with that, it is arriving today. They just cover themselves in case their is a problem somewhere down the line, something most people do.
01-05-2025 10:04 AM
When a seller lists a item on auction for 7 - 10 days there is no telling what can happen to that person during that time.
i.e. A few years ago, I had the most awful pain deep in my back. I went to A & E, had an x-ray, and was asked if I had ever fractured my spine before! That was the last I saw of the outside world for 11 days. On the day I went in I knew an auction of mine was ending that evening with a bid and I was frantic because I have a desk top computer and my other half at the time did not know how to even switch it on let alone how to navigate towards eBay. As soon as I got home, I was on that computer. It was a magazine that I sold and the lady in America was luckily very understanding and she still wanted to proceed with the sale and when it did eventually arrive, she left positive feedback.
Thank heaven for people like her.
02-05-2025 9:20 AM
The solution for you is to only use people who have same day despatch. Better yet, big businesses, so less likely to be affected by the minutiae of life.
After an auction finishes the buyer has 4 days to pay. Which means first that the seller won't know until the end of the auction if they have a sale, and then they don't know when it will be paid for, so they don't have a despatch date.
People do have busy lives, especially those who work and have kids, or are carers. Sellers might be disabled , have one bus to town every other day, hospital appointments, family commitments, sometimes a death in the family, injury or even the car has broken down. An awful lot of businesses are one man bands, many of who have other jobs as well. A lot of people are experiencing a huge drop in orders, so it's a bit unreasonable to expect everyone to hang around waiting for an order and to jump up immediately and hurry to the post office or wait in for a collection.
That's life, and that's why eBay gives sellers the option of a short or long delivery date.
It's the buyer's responsibility to manage their own expectations. A bit pointless paying for, or getting for free, a second class postage option with a 5 day delivery, and then getting annoyed it wasn't posted for 5 days and then takes an age to arrive.
02-05-2025 10:05 AM
'they (seller) don't know when it will be paid' add on to that the words 'or if it will be paid'! How many of us have wasted selling time because the buyers get so long to pay, excuse being they might be too buy having lives to pay immediately....
02-05-2025 10:20 AM
I am a business seller on ebay and i have 3 day dispatch, because i also have a full time job, wife and child!. i dont really see what the problem is it gives you an estimated delivery time and if this is too long then chose a different seller!
02-05-2025 10:48 AM
A dry argument - a seller can insist on immediate payment at the click of a button !
02-05-2025 11:28 AM
I've no idea what you mean by 'a dry argument'.
But, first off, you can't demand immediate payment for auction items, and you can't ask for a combined invoice. I've just received a package of 12 different lots from one seller. Immediate payment would have cost me £59.88.
Secondly, it makes sound business sense to give people time to pay. As a buyer, I like to see what else the seller has listed, and I can't always do this immediately and as a seller I know my customers take time to browse.
Immediate payment puts pressure on the buyer and the seller and changes expectations.
And It's all about managing expectations.
02-05-2025 11:37 AM
If allowing buyers time to pay works for you - great but my response was to the poster bitterly moaning about buyers taking time to pay !
If it is such an issue the facility to pay immediately is available at the click of a button - hence it is a dry argument to complain that buyers take too long to pay when it is in the sellers hands - this is the statement made by the poster - although the irony of suggesting buyers have too busy lives to pay promptly given that this is the common excuse for sellers not dispatching in a timely fashion is not lost !
'they (seller) don't know when it will be paid' add on to that the words 'or if it will be paid'! How many of us have wasted selling time because the buyers get so long to pay, excuse being they might be too buy having lives to pay immediately....
02-05-2025 1:51 PM
yes they can but i prefer to give people a bit of leeway because as so many have said, anything can happen. I had someone put a bid on and then found out that they had run into some immediate financial upset and asked if i could either wait a couple of days longer or could they cancel the sale, i waited. If that money had come out immediately they may have incurred fees for being overdrawn or other issues. They took the trouble to message me and i took the trouble to be a good seller.
02-05-2025 1:57 PM
the comment was made in an ironic fashion deliberately and as far as i am concerned the point is that you are only having a go at sellers who take advantage of the despatch time that e bay ALLOWED them to and that e bay have made all these changes to benefit the buyers. Why is all your emphasis on sellers so called bad behaviour and no mention of the buyers? Why have e bay done nothing about them? Anyone who believes that e bay really took any action against buyers who kept on making non payments is living in cloud cuckoo land. There are good and bad on both sides but e bay (and you) are trying to make out that everything bad is down to the seller.
02-05-2025 4:44 PM
Maybe because this thread is about sellers delaying dispatch, not marking on holiday or not posting orders is the reason that my comments are not about buyer behaviour - seems logical to me !
The title of the original post is a bit of a giveaway !